Collections Specialist - Key Accounts

Skechers • Hermosa Beach, CA

5h • $28 - $33

About The Position

Join our Collections team as a Senior Collections Specialist where you'll be the strategic financial partner for our major retail accounts. This role offers the perfect blend of relationship management, financial analysis, and problem-solving in the fast-paced retail industry. You'll play a crucial role in optimizing cash flow while maintaining strong partnerships with our key big-box retail clients.

Requirements

• Experience : 3+ years of collections experience with major accounts (retail industry strongly preferred)
• Technical Skills : Advanced proficiency in MS Office Suite, especially Excel; experience with EDI accounts
• Industry Knowledge : Familiarity with vendor portals and chargeback reconciliation processes
• Communication : Excellent written and verbal communication skills with proven relationship-building abilities
• Mindset : Strong analytical thinking, attention to detail, and ability to thrive in a fast-paced environment

Responsibilities

• Strategic Account Management : Own and optimize collections for a portfolio of major big-box retail accounts
• Financial Analysis : Monitor aging reports and proactively manage past-due accounts with data-driven approaches
• Problem Resolution : Research and resolve complex customer deductions including shipping violations, allowances, pricing discrepancies, and RMA issues
• Cross-Functional Collaboration : Partner with internal teams to validate deductions and ensure accurate resolution
• Dispute Management : Lead dispute processes within claim timeframes and drive resolution to completion
• Process Improvement: Maintain detailed transaction records and contribute to process optimization initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed