Collections Specialist III

Arizona Financial Credit Union•Phoenix, AZ

just now•Hybrid

About The Position

The position is responsible for providing administrative and operational support to the risk management department for the collection of charged off loans.

Requirements

High School diploma or general education degree (GED) and three (3) years collection experience.
Knowledge of computers and ability to type 25 words per minute.
Ability to read, write and speak in English.
Ability to skip trace and work high delinquency collections queue.
Ability to write business correspondence.
Ability to speak effectively to internal customers and vendors regarding complex inquiries or complaints.
Ability to communicate verbally both in person and on the telephone.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Ability to add, subtracts, multiply and divide using whole numbers, common fractions, and decimals.
Ability to assertively collect debt and hold members accountable for repayment plans.

Nice To Haves

None.

Responsibilities

Sends appropriate letters, negotiate settlements, pay-offs for post charge off members.
Re-establishes positive member relationship, when appropriate.
Assists Collections Specialists I and II as needed.
Takes lead line phone calls from the collection staff.
Consults with 3rd party collection agencies to approve settlements on charge off loans placed with the agency.
Works with the Bankruptcy Specialists to navigate conversations with members in Chapter 7 Bankruptcy and Dismissed Bankruptcy Members.
Completes skip trace efforts to assist in delinquent account resolution.
Recommends repossession and consult with repossession vendors as appropriate to secure collateral.
Completes cross-training as needed for job functions within the risk team to be proficient in three of additional Risk division functions outside of normal duties.
Performs other job-related duties as assigned.