Collections Specialist I

EquipmentShare • Columbia, MO

21h • Remote

About The Position

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Collections Specialist I to support our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position is fully remote.

Requirements

• Strong foundation in spreadsheets, Excel, and Google Sheets
• Strong verbal and written communication; ability to communicate with the Finance team.
• Ability to function as a team player.
• Associate Degree in Accounting or relevant field
• At least 2+ years of experience in finance/accounting
• Must be able to sit for prolonged periods at a desk and work on a computer.

Responsibilities

• Possess strong customer focus with the ability to have detailed conversations with our customers
• Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department
• Very comfortable communicating with customers in a metrics-driven environment
• Are able to navigate multiple technologies while staying engaged with our customers
• Possess excellent negotiation and decision making skills; in addition to strong communication skills
• Demonstrate sensitivity and compassion in difficult situations
• Special Projects or tasks as assigned by manager
• Have the ability to work independently and in a team environment
• Think critically and exercise independent judgement
• Handle a high volume of outgoing calls to assigned delinquent customers
• Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions
• Communicate and follow up effectively with both customers and branch personnel on a timely basis
• Establish and maintain an effective and cooperative working relationship with the branch personnel and co-workers
• Reconcile customer disputes as they pertain to the payment of outstanding balances that are due
• Effectively communicate with customers and co-workers both verbally and in writing
• Meet portfolio, departmental, and company goals

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees