Collections Specialist I

ARUP Laboratories Career•Salt Lake City, UT

14h

About The Position

The Accounts Receivable (A/R) Collections Specialist is responsible for managing and collecting outstanding balances from ARUP Clients. This role ensures timely reimbursement and maintains positive relationships with clients while adhering to the company’s policy on DSO. The A/R Collections Specialist partners with sales, and Finance to support ARUP’s financial performance and deliver excellent customer service. About ARUP : ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Responsibilities

Establish Client contacts to ensure proper invoices delivery and secure timely payments.
Review and manage accounts receivable aging reports to identify delinquent accounts.
Contact Clients to resolve outstanding balances and secure payment.
Monthly research and follow-up on unresolved credits on assigned accounts.
Collaborate with supervisor/lead on any account reaching 50 days+ aging.
Partner with internal teams and the Supervisor of Accounts Receivable to resolve complex invoice issues.
Collaborate with Supervisor/Lead on any account experiencing financial constraints.
Communicate effectively with clients, Sales, and Client Services to clarify billing discrepancies.
Calculate and apply interest to accounts that are past due.
Follow all collections policies and procedures.
Continued follow-up via email and phones calls for all overdue accounts.
Record daily collection activity and status updates in A/R tracking systems.
Ensure all actions are documented within company policies.
Ensure compliance with HIPAA, and PHI requirements.
Other duties as assigned.