Collections Specialist I
About The Position
Collection Specialist I is responsible for managing and collecting outstanding accounts receivable from customers. This entry-level position involves contacting customers to ensure timely payments and resolving any billing issues. Offer best in class service and support to internal and external customers within our finance collections department. We’re looking for someone who possesses these top traits: communication, results-driven, problem solver, patient, and thinks outside the box. The hours for this position will be 8:30 - 5:00 PM and this role is located on-site in Appleton.
Requirements
- Must be at least 18 years of age with a HS Diploma/GED
- 0-1 years of related customer/collections service experience
- An effective communicator who understands the importance of listening and being empathetic
- Strong attention to detail and deadlines
- Proficient use of multiple software programs such as Excel, PowerPoint, Word, and related order management systems
- Utilize out of the box thinking to problem solve with customers under diverse situations
- Ability to read and interrupt financial data (customer, pricing, availability, etc.)
- Ability to work and grow in a fast-paced environment
Responsibilities
- Contact customers via phone, email, or mail to collect outstanding payments.
- Maintain accurate records of all collection activities.
- Assess and resolve billing issues and disputes in a timely manner.
- Provide excellent customer service to customers.
- Collaborate with the finance team to reconcile accounts
- Utilize problem solving skills to resolve customer questions and concerns
- Work in a fast-paced environment to answer high volume of inbound calls
- Serve as a liaison between internal stakeholders addressing inquiries and resolving issues.
- Use sound judgement when making decisions and thinking through various scenarios
- Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
- Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
- Continuously learn and develop self professionally
- Support corporate efforts for safety, government compliance, and all other company policies & procedures
- Perform other related duties as required and assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
