Collections Specialist 2

America First Credit Union•Roy, UT

19h

About The Position

Under the direction of the manager will be responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, and over limit VISA credit and debit cards. Reviews delinquent accounts to determines probable reasons for account status, and contacts members to assist with finding a long-term solution to correct the delinquency. Utilizes various techniques, as circumstances indicate, to promptly collect on accounts and ensure the Credit Union's professional image is maintained. Has basic knowledge to assist Real Estate, Bankruptcy, Garnishment/Levy, overdrawn shares and Credit Bureau areas. Assists coworkers, other areas of the Credit Union and vendors promptly and proficiently.

Requirements

Must be fluent in Spanish and English.
High school graduate or equivalent.
Knowledge of collection procedures and related laws and regulations.
Understanding of Credit Union loan products and policies. Familiar with default and enforcement clauses.
Basic knowledge of deposit programs and understands account ownership.
Basic knowledge of casualty insurance used to protect security.
Basic understanding of the U.S. Bankruptcy Code.
Accuracy and thoroughness in work.
Excellent communication, telephone, and public relations skills.
Ability to work well independently.
Professional attitude and appearance.
Ability to work well in stressful situations.
Ability to operate related computer applications, and other business equipment including calculator, copy machine, printer, telephone, fax.

Nice To Haves

Previous collection experience with full-service financial institution helpful.

Responsibilities

Effective and professional performance of collections functions with the ability to use multiple Credit Union systems and other essential programs.
Efficient administration of collections activities.
Ensuring that professional business relations are established and maintained with Credit Union members.
Establishing and maintaining effective communication and coordination with Credit Union personnel.
Other for related duties as required or assigned.