Wichita Collections Representative (Full-Time)

OneMCI-posted 3 days ago
Full-time • Entry Level
Onsite • Wichita, KS
5,001-10,000 employees
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Join our team and grow with us! We need account receivable specialists to respectfully recover past due consumer accounts. As a recovery professional you will complete our two-week professional recovery agent training, then work to resolve open accounts with customers. You will be responsible for using negotiation methodologies, maintaining trustful customer relationships, and ensuring timely payments toward recovery goals. If you believe you have a persuasive personality and enjoy helping people toward their financial goals, this is the career for you. We provide a professional environment, great pay structure, and plenty of new accounts! You provide the work ethic and professional attitude. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy. Improve relations with open accounts and promote brand awareness as you become a highly trained expert on products, technology, and business process. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Utilize various contact technology and recovery strategies to locate right parties. Understand the customers situation and identify best means of payment plan. Negotiate payment terms with empathy, tact, and professionalism. Make outbound and receive inbound calls. Follow all required scripts, policies, and procedures. Respond effectively to common challenges to collection calls while discussing means of resolving open accounts. Meet monthly goals and perform other assigned duties. Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes. Adhere to all attendance and work schedule requirements.

  • Utilize various contact technology and recovery strategies to locate right parties.
  • Understand the customers situation and identify best means of payment plan.
  • Negotiate payment terms with empathy, tact, and professionalism.
  • Make outbound and receive inbound calls.
  • Follow all required scripts, policies, and procedures.
  • Respond effectively to common challenges to collection calls while discussing means of resolving open accounts.
  • Meet monthly goals and perform other assigned duties.
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
  • Adhere to all attendance and work schedule requirements.
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening.
  • Job offers are contingent on drug screening results.
  • Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required.
  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.
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