Collections Representative
About The Position
Collections Representative is responsible for monitoring customer accounts, preparing strategy, and ensuring that delinquent accounts, delayed payments, and irregularities are followed up with and documented for the purpose of collection. This position requires daily communication with internal and external business partners at all levels of the organization. Collections Representative responsibilities and essential job functions include, but are not limited to the following: B2B commercial collections – nationwide Follow established dunning process Monitor customer account details for non-payments, delayed payments and other irregularities Plan collection strategy for customer accounts Daily verbal and written communication and follow-up for collection of payment with small to large customer accounts, documenting conversations in our system in detail (tasks, payment promises, etc) Ensure timely follow up to all delinquent accounts, by utilizing all collection and credit tools available Alert management to any possible insolvent accounts Investigate and resolve customer queries Daily/weekly account status reporting Recommend adjustments and write offs
Requirements
- High school Diploma or GED required
- 2+ years collections experience, B2B commercial collections preferred
- Must be analytical and detail oriented
- Must be organized, have keen attention to detail and accuracy
- Must be proficient with Microsoft Office Suite including Outlook, Excel and Word
- Must possess the ability to use sound judgment when making independent decisions
- Must have excellent verbal/written communication and follow-up skills
- Knowledge and experience with local, state and federal collection laws
- Ability to read, write, and speak English fluently; bilingual Spanish a plus
Nice To Haves
- Knowledge of Transportation Logistics, Less-than-Truckload (LTL), Import/Export, Customs, Accounts Receivable, and Accounts Payable processes a plus
Responsibilities
- B2B commercial collections – nationwide
- Follow established dunning process
- Monitor customer account details for non-payments, delayed payments and other irregularities
- Plan collection strategy for customer accounts
- Daily verbal and written communication and follow-up for collection of payment with small to large customer accounts, documenting conversations in our system in detail (tasks, payment promises, etc)
- Ensure timely follow up to all delinquent accounts, by utilizing all collection and credit tools available
- Alert management to any possible insolvent accounts
- Investigate and resolve customer queries
- Daily/weekly account status reporting
- Recommend adjustments and write offs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
