Collections Representative

R+L Carriers•Ocala, FL

About The Position

Collections Representative is responsible for monitoring customer accounts, preparing strategy, and ensuring that delinquent accounts, delayed payments, and irregularities are followed up with and documented for the purpose of collection. This position requires daily communication with internal and external business partners at all levels of the organization. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show Logistics, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be the complete global transportation solution.

Requirements

High school Diploma or GED required
2+ years collections experience, B2B commercial collections preferred
Must be analytical and detail oriented
Must be organized, have keen attention to detail and accuracy
Must be proficient with Microsoft Office Suite including Outlook, Excel and Word
Must possess the ability to use sound judgment when making independent decisions
Must have excellent verbal/written communication and follow-up skills
Knowledge and experience with local, state and federal collection laws
Ability to read, write, and speak English fluently; bilingual Spanish a plus

Nice To Haves

Knowledge of Transportation Logistics, Less-than-Truckload (LTL), Import/Export, Customs, Accounts Receivable, and Accounts Payable processes a plus

Responsibilities

B2B commercial collections – nationwide
Follow established dunning process
Monitor customer account details for non-payments, delayed payments and other irregularities
Plan collection strategy for customer accounts
Daily verbal and written communication and follow-up for collection of payment with small to large customer accounts, documenting conversations in our system in detail (tasks, payment promises, etc)
Ensure timely follow up to all delinquent accounts, by utilizing all collection and credit tools available
Alert management to any possible insolvent accounts
Investigate and resolve customer queries
Daily/weekly account status reporting
Recommend adjustments and write offs