Collections Representative

USA Waste and Recycling•Enfield, CT

1d•Onsite

About The Position

USA Waste is at the forefront of waste and hauling and processing, innovating every step of the way as we work to find the best solutions for safe and efficient residential and commercial services. From building the largest state-of-the-art recycling facility in the country to powering our buildings with solar energy and fueling our trucks with all-American natural gas, we are committed to you, our communities, and the planet. Our story started with a single truck. In 1974, founders Guy "Sonny" Antonacci and his wife, Mary Ann, began Somers Sanitation - named after our hometown of Somers, Connecticut. Today, three generations of family and a dedicated team of professionals are leading our company into the future. While our fleet, facilities, services, and family have all grown, we take pride in continuing to operate our businesses based on the fundamental principle that has guided us since the beginning - to provide exceptional service and innovation to the communities and people we serve. Join a team committed to moving forward to remain at the forefront of sustainability. Some see waste. We see possibilities. Position Summary: The Collections Representative is responsible for collaborating with existing customers on solutions for bringing their delinquent accounts up to date. The Collections Representative will have a high level of interaction with external customers, Sales, and Customer Service. This is an in-person position in Enfield, CT, and remote work arrangements are unavailable for this role.

Requirements

Ability to prioritize work in a fast-paced environment.
Ability to communicate effectively, both verbally and in writing
Ability to interact with customers to resolve concerns.
Excellent attention to detail and customer focus
Capable of managing all the daily departmental activities with attention to detail, including the timely collection of receivables.
Strong initiative and the ability to manage high volumes and multiple tasks while also managing interruptions and working under pressure.
Thorough knowledge and understanding of collections, transactions, and processes.

Nice To Haves

Associate degree or continued college work
Proficiency with Microsoft Office, such as Teams, Outlook, Excel, and Word etc.

Responsibilities

Maintained continuous follow-up with customers to obtain timely payment.
Resolve undistributed cash.
Complete appropriate paperwork for credit memos, refunds, and account adjustments.
Complete and provide account reconciliations.
Facilitate across departments on behalf of the customer for disputed invoices.
Partner with Sales, Customer Service, Billing, and Accounts Receivable to resolve invoice disputes or other payment issues and have services reinstated.
Keep the details collection within the system.
Monitor and maintain orders on hold throughout each day.
Perform final steps to write off accounts to bad debt.
Understand and ensure compliance with internal procedures and controls.
Communicate effectively within the team and with internal and external customers, which includes Sales, Customer Services, Dispatch, Billing, Accounts Receivable, and Management.
Participate in backup coverage for residential collections and when others are out of the office.
Prepare a weekly collection report for the Credit Manager.
Involvement in departmental initiatives, projects, or cross-functional training.
Support management and company requests as needed.
Maintains reasonable, regular, and punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), Family Medical Leave Act (FMLA), and other federal, state, and local standards.
Adapts to changing duties, as required, based on business needs.