B2B Collections Specialist

Aston Carter•Stuart, FL

1d•$23 - $23•Onsite

About The Position

We are seeking a dedicated Collections Representative to join our team. In this role, you will be responsible for analyzing accounts receivable balances, managing customer payment activities, and ensuring effective communication with both internal teams and external customers. You will play a key role in resolving discrepancies and maintaining accurate account documentation.

Requirements

Strong understanding of Accounts Receivable processes, including DSO, aging buckets, and AR trends.
Ability to read, comprehend, and follow written and verbal instructions.
Excellent written communication skills with the ability to draft professional correspondence.
Solid mathematical aptitude, including calculations involving U.S. currency, weights, measurements, volume, and distance.
Ability to multitask, prioritize effectively, and adapt to changing priorities.
Strong problem-solving skills with the willingness to research and resolve issues independently.
Proficient in Microsoft Outlook and Microsoft Excel.
Comfortable using office equipment, including a 10-key adding machine.
High School diploma or GED required
Minimum 3–5 years of professional collections experience, B2B collections experience preferred.
Typing speed of 45–50 words per minute with minimal errors.

Nice To Haves

Associate’s degree in Accounting or Business preferred.
Experience with JDE or similar accounting software preferred.
Strong collections experience with some credit analysis experience preferred.
Collection agency experience a plus.
Experience working with medium to large organizations preferred.
Familiarity with franchise environments and parent/child account structures a plus.

Responsibilities

Analyze accounts receivable balances, including DSO (Days Sales Outstanding), aging buckets, and AR trends to identify collection priorities.
Monitor customer payment activity and follow up on past-due invoices through phone, email, and written correspondence.
Research and resolve account discrepancies, payment issues, and customer inquiries as needed.
Prepare and maintain accurate documentation, reports, and account notes.
Communicate professionally and effectively with internal teams and external customers.
Perform mathematical calculations related to invoicing, payments, credits, and adjustments using whole numbers, fractions, and decimals.
Utilize a 10-key adding machine for data entry and reconciliation.
Work independently while also collaborating effectively within a team environment.
Prioritize workload, manage interruptions, and respond to unexpected situations with professionalism.