Collections Specialist

Frontier EmployeeCo LLC • Corpus Christi, TX

5d

About The Position

The Collections Specialist will be responsible for managing and resolving outstanding accounts receivable, maintaining customer relationships, and ensuring timely payments from clients. This role plays a critical part in maintaining healthy cash flow and supporting Frontier Waste's financial goals.

Requirements

• 2+ years of experience in accounts receivable, and collections.
• Excellent communication and negotiation skills.
• Strong organizational skills with attention to detail and accuracy.
• Proficient in Microsoft Office Suite (especially Excel); experience with billing / accounting software preferred.
• Ability to handle difficult conversations with professionalism and tact.
• Must know how to run and put together weekly reports for collection efforts.

Nice To Haves

• Bilingual (English / Spanish) a plus.

Responsibilities

• Monitor customer accounts for overdue payments and initiate collection activities via phone, email, and mail.
• Proactively communicate with customers regarding past-due balances, payment plans, and billing issues.
• Resolve billing discrepancies and disputes in a timely and professional manner.
• Collaborate with the billing team to ensure accurate invoicing and account records.
• Maintain accurate records of customer interactions and collection efforts in the company's CRM or accounting software.
• Prepare regular reports on collection activity and outstanding accounts for management review.
• Follow and enforce Frontier Waste Solutions' credit and collections policies.
• Recommend accounts for escalation, legal action, or write-off, as appropriate.
• Support finance department initiatives and process improvements as needed.
• Perform other assignments and duties as directed by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED