Collections Representative

Ambius•Wyomissing, PA

3d•Onsite

About The Position

Rentokil is a global leader in Pest Control and other services across more than 90 countries, serving consumer and business customers. The company's mission is to "protect people, enhance lives, and preserve the planet." The Collections Clerk will be responsible for assisting the collections team with all assigned functions. This includes managing accounts that require special handling for customer satisfaction, which may involve account research and customer requests. The company, through its Ambius brand, also focuses on creating healthy, productive, and sustainable environments through interior plantscaping, based on scientific research demonstrating the positive benefits of plants on indoor air quality and well-being.

Requirements

Minimum 1 years experience in an office environment performing data entry or other computer-based work
Knowledge of billing procedures and collections techniques
Must have knowledge of collections and ability to work in a fast-paced environment
Must be proficient in Microsoft Office (Word, Excel, etc.)
Have a working knowledge of FDCPA and GLB Privacy Act
Strong communication and interpersonal skills
Strong attention to detail and high level of accuracy
Ability to maintain a high level of confidentiality and professionalism
Excellent organizational skills
Be able to work as a team and independently
Must be comfortable working with set goals and KPIs
Ability to produce results in a fast-paced and challenging environment
Display critical thinking skills with the ability to "think outside the box"
High School Diploma OR GED required

Nice To Haves

Prior experience with accounts payable/receivable or general bookkeeping

Responsibilities

Handle telephone collections on past due accounts receivables and disputes
Dispute resolution, including reapplying and moving money between accounts
Implement and monitor payment plans, including auto pay processing
Responsible for call handling and chargebacks
Responsible for quality assurance monitoring
Assist with special requests for both internal and external customers
Document activity and maintain follow up on all accounts
Respond to customer AR calls with regards to account inquiries
Provide documentation to customers requesting invoices, statements, etc.
Revise invoices as needed
Process write offs and credit memos
Add/Update Ebill
Complete ACH/Vendor Forms
Manage Refunds
Support Branches with inconsistencies in billing and pricing
Support Cash Team with locating and applying funds received for posting

Benefits

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Competitive pay
Performance incentives
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility