Collections Representative

Twin Cities Pain Clinic•Edina, MN

16h•Onsite

About The Position

The Collections Representative plays a key role in the business office by managing accounts receivable for patients with balances over 30 days. This position focuses on patient communication, payment collection, and supporting the billing process to ensure timely and accurate account resolution.

Requirements

High School Diploma or GED required.
Minimum of one year of proven strong customer service and phone skills.
Minimum of 6 months of collections experience required.
Strong written and verbal communication skills, with the ability to interact professionally with patients and staff.
Excellent analytical and problem-solving skills to resolve account discrepancies and payment issues.
Ability to prioritize tasks and manage time effectively in a fast-paced office environment.
Ability to follow both oral and written instructions accurately.
Proficiency in operating standard office equipment (phone, copier, fax, scanner).
Strong computer skills, including experience with billing, collections, or office software systems.
Ability to work independently and collaboratively as part of a team.
Knowledge of basic office management principles and organizational practices.
Attention to detail and commitment to maintaining confidentiality.
Ability to handle sensitive financial and personal information with discretion.

Nice To Haves

Post-secondary education or prior healthcare experience strongly preferred.
Experience with medical billing software or electronic health records preferred.

Responsibilities

Contact patients directly to discuss outstanding balances and coordinate payment plans (80% of workload).
Provide guidance on payment options and timelines to facilitate account resolution.
Maintain accurate records of patient interactions and payment arrangements.
Ensure all collections activities comply with federal, state, and organizational regulations.
Protect patient privacy and maintain confidentiality of all financial and personal information.
Answer incoming calls directed to the Billing Office regarding balances and insurance questions.
Collaborate with Claims Specialists and Eligibility Specialists to provide patients with accurate coverage information.
Communicate effectively with internal teams regarding account status and follow-up actions.
Upload weekly statements for printing and mailing to patients.
Coordinate with the Business Office Manager to forward accounts over 150 days to collections.
Maintain and update monthly payment plans.
Process financial assistance applications as needed.
Perform other administrative or operational tasks as assigned by management to support the Business Office.