Collections Representative
About The Position
Genesis Collections: Crafting Futures, Exceeding Expectations! Experienced Debt Collector Wanted! Class starting on March 2nd! Location: Phoenix, AZ (On-Site) Schedule: Monday–Friday (No nights. No weekends) | 7:00 AM – 4:00 PM (As of March 9th, 2026.) Compensation: $20.00 – $40.00 per hour (Base + Uncapped Commission even eligible monthly bonuses!) Full-Time | Benefits Eligible Top Collectors Deserve a Top Platform. Genesis Collections is seeking experienced, performance-driven debt collectors who know how to close, negotiate, and resolve accounts professionally and compliantly. If you consistently rank at the top of your board and are looking for a stable, high-earning environment without weekend hours, this is your opportunity. Since 2012, Genesis has built a national reputation in the multifamily housing collections space by combining advanced technology, compliance excellence, and a strong performance culture. We are growing and we are looking for collectors who are ready to maximize their earning potential. We are a skills based hiring company! In person testing available during the in-person interview process. What Sets Genesis Apart... High Earnings Potential! Strong hourly base plus uncapped commissions designed to reward top producers. Your results directly impact your paycheck. Predictable Schedule No evenings. No weekends. Enjoy work-life balance while still hitting aggressive earning goals. Performance-Driven Culture We recognize and reward collectors who consistently deliver. If you thrive on metrics, leaderboards, and results, you’ll fit right in. Career Growth Opportunities for advancement within a nationally recognized collections organization. Modern Technology Industry-leading tools and systems that help you work accounts efficiently and strategically. Comprehensive Benefits Medical, dental, vision, 401(k) with match, paid time off, paid training, and more.
Requirements
- Minimum 1 year of debt collection experience (required)
- Strong negotiation and objection-handling skills
- Proven track record of meeting or exceeding collection goals
- Professional phone presence and strong communication skills
- Understanding of accounts receivable and financial concepts
- Comfortable working in a structured, in-office environment
- Ability to multitask while maintaining compliance and accuracy
Nice To Haves
- Call center: 1 year (Preferred)
Responsibilities
- Managing and recovering delinquent accounts within the multifamily housing sector
- Negotiating payment arrangements and settlements
- Maintaining strict compliance with FDCPA and company policies
- Meeting and exceeding monthly performance goals
- Documenting account activity accurately and thoroughly
- Leveraging technology to maximize account resolution
Benefits
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
