Collections Representative

Rentokil Pest Control•Harrisburg, PA

1d•$17 - $25

About The Position

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary The Collections Clerk will be responsible for assisting the collections team with all assigned functions. They will also be responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests. Principal Duties and Responsibilities Handle telephone collections on past due accounts receivables Implement and monitor payment plans Responsible for various clerical duties, including call handling and agency chargebacks Assist with special requests for both internal and external customers. Contact customers as needed in an effort to resolve account issues. Document activity and maintain follow up on all accounts Respond to customer AR calls with regards to account inquiries. Provide documentation to customers requesting invoices, statements, etc. Role is performance driven and requires consistent daily effort.

Requirements

Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping
Knowledge of billing procedures and collections techniques
Must have knowledge of collections and ability to work in a fast-paced environment.
Must be proficient in Microsoft Office (Word, Excel, etc.) and Google Suite (Sheets, Documents, etc)
Have a working knowledge of FDCPA and GLB Privacy Act.
Strong communication and interpersonal skills
Strong attention to detail and high level of accuracy
Ability to maintain a high level of confidentiality and professionalism
Excellent organizational skills
Be able to work as a team and independently
Must be comfortable working with set goals and performance expectations
Ability to produce results in a fast-paced and challenging environment
Display critical thinking skills with the ability to "think outside the box"
High School Diploma OR GED required

Responsibilities

Handle telephone collections on past due accounts receivables
Implement and monitor payment plans
Responsible for various clerical duties, including call handling and agency chargebacks
Assist with special requests for both internal and external customers.
Contact customers as needed in an effort to resolve account issues.
Document activity and maintain follow up on all accounts
Respond to customer AR calls with regards to account inquiries.
Provide documentation to customers requesting invoices, statements, etc.
Role is performance driven and requires consistent daily effort.

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility