Collections Representative

Suburban Propane • Minoa, NY

19h • $16 - $19

About The Position

We are currently looking for a Collections Representative to deliver a high level of customer service by helping to resolve delinquent customer accounts.

Requirements

• High School diploma, GED or equivalent training and experience
• A minimum of 1 - 2 years of collections experience preferred

Responsibilities

• Initiate collection activities on past due accounts (calls, letters, and emails) and follow-up on all items
• Process credit card payments including posting to accounts and logging activity
• Provide a high level of customer account management by properly maintaining account information and data
• Communicate with Customer Service Center (CSC) employees to verify and correct posted items when necessary
• Resolve all dispute cases to a mutual satisfactory end between the customer and company
• Analyze accounts receivable information to determine priority and produce aging reports

Benefits

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED