Collections Rep

Terumo•Franklin Township, NJ

5d•$41,000 - $56,000

About The Position

Analyzes, and collects monies due on new and existing customer accounts. Researches and resolves accounts on the over 60/90 day past due report. Uses various sources of credit information to examine the potential of new accounts and review existing accounts. Inputs data and creates accurate accounts records utilizing applications software. Supports and encourages continuous improvements on company processes. Proficient in managing multiple project-oriented tasks effectively, prioritizing multiple projects, and working independently in a team-oriented environment.

Requirements

Must be proficient with Microsoft Office - particularly MS Excel- (V-lookups, Pivot Tables, and general spreadsheet implementation)
Strong organization skills with the ability to multitask and work under deadlines
Possess strong communication skills both verbal and written
Attention to detail with a demonstrated high level of accuracy to enter data and report/research results
Ability to analyze information to resolve customer account discrepancies
2 years credit and collection experience / accounts receivable strongly preferred

Nice To Haves

Knowledge of basic accounting principles preferred
Experience in JD Edwards and/or SAP ERP strongly preferred
Associates Degree preferred

Responsibilities

Associate is responsible to follow requirements of applicable national and international regulations.
Collection of past due balances through verbal and written communication.
Research and investigate invoice discrepancies in a timely manner.
Root cause identification and removal of payment barriers for customers.
Issue billing adjustments on pricing discrepancies.
Process adjustments on customer accounts.
Input resolution data for monthly over 60/90 day report.
Process and analyze aging reporting for customer portfolio.
Create standard invoice credits for promotional / BU spending on A/R.
Utilize third party application for statement automation and customer dunning letters.
Recognize a customer complaint and forward to the appropriate personnel based on TMC’s Quality Policies and Procedures.
Protects organization’s value by keeping information confidential.
Other responsibilities as assigned by Management.
Participate in project performance team meetings on behalf of the job unit in order to provide ideas, methods or processes for unit/company performance improvements.