WFH Collections Officer

National Credit Recovery Inc • Ontario, CA

6d • Remote

About The Position

We are seeking for a Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as feasible. Your Role: As a Collections Officer, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include: Establishing professional relationships with clients, educating them on best practices Negotiating optimal payment arrangements to resolve customers' bills Maintaining a high level of professionalism in all interactions Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence Updating customer account information and documenting call activity details Handling objections, excuses, and adhering to regulatory standards and best practices Achieving individual collection targets to meet department and company goals

Requirements

• At least 2 years experience in 3rd party collections
• At least 1 year experience in Call Centre industry
• Excellent oral and written communication skills in English for consistent collection calls
• Ability to display prior track record of top tier results
• Strong math skills with the ability to perform basic calculations quickly
• Strong work ethics and willingness to learn
• Ability to pass a background check
• Solid organizational and time management skills
• Proficiency in Microsoft Excel and Outlook
• Ability to adapt in a fast-paced environment
• Broadband Internet with wired connection from computer to modem. Speed must be 50 MPBS upload and 20 MPBS download.

Responsibilities

• Establishing professional relationships with clients, educating them on best practices
• Negotiating optimal payment arrangements to resolve customers' bills
• Maintaining a high level of professionalism in all interactions
• Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence
• Updating customer account information and documenting call activity details
• Handling objections, excuses, and adhering to regulatory standards and best practices
• Achieving individual collection targets to meet department and company goals

Benefits

• Competitive base salary: Plus performance rewards that motivate.
• Exciting benefits: Rewards, prizes, fun events, corporate discounts and much more.
• Career growth: Global opportunities and professional development
• Comprehensive benefits: Insurance, paid training and support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees