Collections Finance Manager

Microsoft • Redmond, WA

2d

About The Position

Global Treasury supports Microsoft’s digital transformation by providing credit and payment solutions, managing credit risk, and supporting over $240B in trade receivables annually. This role, Collections Finance Manager, aims to maximize protection of Microsoft’s Accounts Receivable (AR) investments, act as a trusted business advisor, and deliver decision support for profitable growth and effective dollar lifecycle management. Key responsibilities include accelerating cash flow, optimizing collections performance, building relationships, driving solution adoption, and resolving escalations. Collections Managers champion customer obsession, serving as a knowledge source and ensuring customer feedback influences business decisions. Microsoft's mission is to empower every person and organization to achieve more, partnering with customers to deliver trusted, impactful solutions. The company fosters a growth mindset culture, innovating responsibly and measuring success through shared progress among people, teams, and customers. This position offers meaningful work that contributes to global change and shapes the future.

Requirements

• Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership, finance, or related field OR equivalent experience.

Nice To Haves

• Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 3+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 5+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR equivalent experience.

Responsibilities

• Practice Microsoft’s leadership principles – communicate with clarity, generate positive energy, and deliver results.
• Invest in learning, AI (artificial intelligence) skill building, and career development.
• Model and foster a collaborative, inclusive, growth mindset culture.
• Challenge the status quo, innovate boldly, and learn through the flow of work.
• Independently manage collections and cash applications for assigned portfolio, providing support, direction, and leadership.
• Utilize AI to drive improvements in collections portfolio to achieve targets.
• Ensure prudent and necessary business decisions to manage risk and facilitate collections.
• Address customer payment issues and leverage the Business Engagement team to assist.
• Project participation and/or leadership on initiatives, including AI projects that are necessary to enable our business processes to keep up with significant year-over-year growth.
• Empower vendors and suppliers globally and hold them accountable for process adherence and meeting Service Level Agreement commitments.
• Management of standard rhythm and engagement with our vendor, support escalations, and Service Level Agreements/Key Performance Indicators management while delivering impact and a solid customer experience.
• Work with policy owners to drive program improvements and compliance, while driving forward changes and evolution of business processes to optimally support Treasury and Microsoft customer needs.
• Drive positive customer experience by understanding customer needs, supporting customer satisfaction initiatives, and addressing customer and stakeholder queries/escalations.
• Partners with teams across Microsoft, both internal and external to Treasury, on projects and initiatives to deliver optimal in class processes, reporting, Accounts Receivable performance, and a world class customer experience.
• Partner with key stakeholders and organizations within Microsoft to accomplish objectives of improved Collections, dispute resolution, risk mitigation, customer satisfaction, and decision support.
• Leverage Treasury's Business Process Outsourcer (BPO) to achieve agreed performance metrics. This requires the individual to partner with the BPO and BPO Manager to ensure execution and delivery of goals.
• Support Audit, Tax, and Trade teams to ensure timely delivery of documentation requests related to Sarbanes-Oxley Act and other compliance requirements.
• Ensure strict adherence and understanding of Microsoft policies and hold BPOs accountable to the same strict standards.
• Drive compliance culture through actions and decisions to instill trust and advocate, educate, and promote optimal practices and new developments.
• Champion Microsoft privacy, security, and ethical standards.

Benefits

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees