Collections Coordinator

Interface Systems

1d • $20 - $22

About The Position

The collections coordinator serves as a liaison between the organization rendering service and the customer to whom the service is rendered. They will ensure that delinquent accounts are resolved and that terms of payment are reached with the customers. Their duties include collecting outstanding payments, resolving issues related to monthly or weekly bills, and determining payment plans which are appropriate for customers. Additionally, you will be responsible for drawing up reports on collections and tending to client queries. Position is Monday- Friday from 8am- 5pm. Compensation ranges from $20-$22hr.

Requirements

• Team player: Collaborates with coworkers and has strong interpersonal skills.
• Must communicate effectively; have strong written and verbal communication skills.
• Excels at customer service & negotiation – must stay calm and professional.
• Works well independently - Possess strong time management & organizational skills.
• Great problem-solving & critical thinking skills.
• High School diploma or equivalent is required.
• 2-5 years’ experience in collections and customer service is required.

Responsibilities

• Provides customer service and leads debt collection efforts for assigned customers through contact via phone, email and mail.
• Responsible for fielding incoming customer calls regarding billing questions and retrieving payments.
• Keep detailed notes and records of all communications and actions on customer’s account.
• Answer customer questions regarding invoices and billing statements
• Set follow-up reminders timely to stay persistent with collection efforts.
• Provide invoices and statements to customers upon request.
• Investigate billing errors and disputes and follow-up with customers timely.
• With the assistance of management, negotiate partial repayment & payment plans if needed.
• Process credit or Debit memos on customer accounts if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees