Collections Coordinator

Jackson Lewis•White Plains, NY

2d•Hybrid

About The Position

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee. The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”. Job Summary This position reports to the Billing & Collections Manager and serves as a key partner to attorneys and firm leadership in managing and resolving outstanding accounts receivable. This role provides full-service collections support for assigned offices, practices, and/or insurance carriers, with a focus on proactive follow-up, issue resolution, and improving overall cash flow and collection performance. The Senior Collector is trusted to manage complex and high-value accounts, exercise sound judgment in sensitive collection matters, and work independently in a fast-paced environment. This role collaborates closely with Client Account Managers, Billing Coordinators, E-Billers, and attorneys to ensure timely payment, resolve client and carrier issues, and support firmwide collections objectives.

Requirements

Bachelor’s degree in Business Administration, Accounting, Management, or a related field preferred.
Minimum of 3+ years of law firm or professional services collections experience strongly preferred.
Demonstrated experience handling complex or high-value accounts receivable.
Strong working knowledge of Microsoft Word, Outlook, Excel, Teams, and Windows-based environments.
Excellent written and verbal communication skills, with the ability to professionally engage attorneys, clients, and carriers.
Strong organizational skills, attention to detail, and ability to manage multiple priorities independently.
Collaborative, solution-oriented mindset with a strong client service approach.

Nice To Haves

Experience with Aderant and e-billing platforms strongly preferred.

Responsibilities

Serve as a point of contact for collections matters, providing excellent client service to internal and external clients.
Proactively review aging reports to identify past-due accounts and independently manage outreach to clients and insurance carriers.
Partner closely with attorneys to develop and execute effective collection strategies and expedite payment resolution.
Manage complex, high-risk, or escalated collection matters, exercising discretion and professionalism.
Take appropriate actions to encourage timely payment while maintaining positive client relationships.
Keep the Billing & Collections Manager informed of significant, complex, or sensitive collection issues and trends.
Perform account reconciliations and resolve billing, payment, and application discrepancies.
Work closely with Billing to ensure invoices are rendered accurately and in compliance with client and carrier requirements.
Monitor invoice status and payment activity through e-billing and e-vendor portals.
Provide invoices, payment histories, statements, and supporting documentation to clients and carriers as requested.
Accurately document collection activity, communications, and follow-up actions in the collections system.
Monitor and respond to the accounts receivable hotline and shared inbox.
Assist with special projects, process improvements, and ad hoc requests related to collections and cash management.
Provide informal guidance and support to junior collections staff, as needed.