Holt Truck Leasing - Collections Clerk

HOLT Truck Centers•San Antonio, TX

6d•Onsite

About The Position

The Collections Clerk handles collections of company customer accounts in their assigned portfolio, account reconciliations, and provides external customers and internal business partners with any information needed to process payment for invoices in a customer service oriented manner. This position works under general supervision and performs functions related to all areas of credit and collections, including, but not limited to, cash applications, reference checking, credit investigations, and collections.. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Requirements

Strong customer service skills
Knowledge of accounting procedures, with understanding of invoices, statements of account receivables, payables, and various forms of payment remittances
Must have strong analytical and organization skills
Excellent communication skills, both written and verbal
Good judgement and decision making skills
Ability to listen and understand information and ideas presented, verbally and in writing, and to formulate the appropriate questions to ask
Ability to work with individuals and groups
Extensive knowledge of Fair Debt Collections Practices Act
High school diploma or equivalent required
Minimum of two years experience in Consumer or Commercial collections required, three or more years’ preferred

Responsibilities

Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission.
Monitors assigned account portfolios, contacts customers for payment information on past due invoices, and documents all collection efforts
Resolves billing and customer credit issues and investigates historical data
Identifies high risk accounts and communicates information to management review and collaborates throughout collection process
Consistently communicates customer service and collection issues to internal business partners in a timely manner
Verifies customer account information is correct and updates as needed
Processes credit card payments and requests refunds
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned