Collections Clerk

CENTURY FIRE PROTECTION LLC

3d • Onsite

About The Position

Responsible for processing customer refunds, reviewing account alterations, resolving client inconsistencies, and collecting overdue payments.

Requirements

• High School Diploma or GED; two or more years related experience and/or training; or equivalent combination of education and experience.
• Microsoft Office to include Word, Excel; Microsoft Dynamics 365 preferred.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to work with mathematical concepts such as probability and statistical inference, and ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Nice To Haves

• Microsoft Dynamics 365 preferred.

Responsibilities

• Monitor assigned customers to identify unresolved debts.
• Follow up with customers on overdue accounts by phone, email, mail or fax.
• Collect customer payments in accordance with payment due dates.
• Maintain accurate records and reporting on collection activity.
• Respond to customer account inquiries in a timely and professional manner.
• Resolve customer billing problems.
• Oversee monthly payments and refunds.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees