Collections Clerk

ABI Document Support Services•Tampa, FL

5d•$22 - $25•Onsite

About The Position

ExamWorks is looking for a Collections Clerk to join our team onsite! The Collections Clerk is responsible to conduct systematic review of all aging accounts over 30 days and contact clients to ensure timely receipt of payments. This position is responsible to monitor aging accounts and ensure that all collection activity is handled professionally, timely, and in accordance with all company policies and procedures and state and federal guidelines. This position will work Monday to Friday, 8:30am-5:00pm. This is on onsite role, located at our Tampa, FL location. Competitive pay range of $22-$25 per hour, plus overtime opportunities, with competitive benefits (medical, vision, dental), paid time off, and 401k. What do we do? ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

Requirements

High school diploma or equivalent required.
A minimum of two years of experience in accounts receivable and/or collections required.
Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, decimals, fractions, hours & minutes, and possess the ability to compute rates and percentages.
Must be knowledgeable in multiple software programs, including, but not limited to, Great Plains, Microsoft Word, Outlook, Excel, and the Internet.
Ability to follow instructions and respond to managements’ directions accurately.
Must demonstrate a high level of accuracy in preparing and entering financial information and look for ways to improve and promote quality and monitors own work to ensure quality is met.
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
Must be able to work independently, prioritize work activities and use time efficiently.
Must be able to maintain confidentiality.
Must be able to stay focused and concentrate under normal or heavy distractions and be able to work well under pressure and or strict deadlines.
Must be able to demonstrate and promote a positive team -oriented environment.
Ability to manage change, delays, or unexpected events appropriately.
Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.
Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community.
Ability to work at a desk or similar office-type furnishings up to 8 hours a day or longer as required by business needs.
Ability to operate a computer up to 4 hours at a time.
Ability to travel to different floors of the office or other locations.
Ability to move throughout the office.
Occasionally lifting and/or carrying up to 20 lbs.
Occasionally pushing/pulling up to 20 lbs.
Occasionally subject to bending, squatting or twisting.

Responsibilities

Conduct systematic review of all aging accounts over 30 days and contacts clients regarding the collection of outstanding accounts.
Print and mail current and/or past due invoices as needed.
Contact clients to resolve any invoice problems or discrepancies and if necessary, make additional contact with clients for the collection of outstanding invoices.
Research and respond to inquiries regarding payment issues and invoices.
Maintain files on all billing and accounting information.
Report any unresolved disputes with customers to management for resolution.
Prepare and provide various information as requested for audits.
Ensure the confidentiality and security of all financial files.
Perform a variety of clerical duties including, but not limited to, answering telephone inquiries, taking messages, filing, scanning and photocopying.