Collections Billing Associate

KPH Healthcare Services•Rochester, NY

37d•$18 - $22

About The Position

Scope of Responsibilities: The Administration Billing Associate is responsible for identifying, researching, rectifying, and maintaining accurate balances Job Summary: The following are the duties performed by employees in this classification.

Requirements

Must be available, and on-time for scheduled work shifts
High School Diploma or GED
Assertive interpersonal communication skills
Strong understanding of computer technology
Cooperation: Must work harmoniously and effectively with fellow employees, supervisors and others you are in contact with
Initiative: Must work within supervision guidelines and assume additional responsibilities
Flexibility: Must be willing to work variable work schedules, assist others as requested and available, and be willing to perform all assigned work
Adaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences
Involvement: Must enjoy the demands of the job and work with interest and enthusiasm
Customer Service: Must provide appropriate customer service (for Kinney customers, fellow employees and business partners), listen attentively to their needs and respond appropriately
Safety: Must take care of equipment and employ good safety habits
Leadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams
Registered with the State of Vermont as a Pharmacy Technician

Nice To Haves

Associates Degree or Higher in Accounting or related field
Experience in Accounts Receivable Department or Collections preferred, but not required

Responsibilities

Face-sheet and census entry to ensure accurate billing.
Verifying primary and secondary insurance coverage on residents.
Provide customer service and problem resolution to facilities and residents.
Account reconciliation and account refund requests
Complex account reconciliation
Account adjustments, bad debt processing
Third party, Medicare, Managed Care, and private billing, claim corrections and follow-up
Track and re-bill pending Medicaid accounts
Re-bill claims as needed
Identify pattern problems (improper patient demographic data entered, Insurance information not entered, etc). Initiate corrective action plan and notify management.
Maintain accurate records of all work performed on an account to include letters, telephone conversations, charges payments, etc.
Recognize and rectify any errors made within an account
Set up Lawson accounts for facility and private pay
Month-end closing process
Re-bill claims to improve reimbursement from NETRX reporting
Assist in special projects as required
Works with minimal supervision
May assist in orienting and training new employees
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned