Collections Associate

EnsembleIQ

15h

About The Position

EnsembleIQ is seeking a detail-oriented and proactive Collections Associate to join our Accounts Receivable team. In this role, you will play a vital part in maintaining our financial health by managing collections across multiple brands within our portfolio.
We are looking for a professional who balances persistence with a commitment to excellent customer service, ensuring that our payment cycles remain efficient while our client relationships stay strong.

Requirements

• Experience: 3+ years of corporate collections experience with a solid understanding of standard collection procedures.
• Detail-Oriented: Proven ability to maintain meticulous records and demonstrate high levels of accuracy.
• Communication: Strong verbal and written communication skills, with the ability to articulate complex issues to various levels of management.
• Efficiency: Highly organized with the ability to prioritize a diverse workload to drive measurable payment improvements.
• Collaborative Spirit: A dedicated team player who enjoys working across different departments to reach common goals.

Responsibilities

• Proactive Collection Management: Manage automated email distributions for routine follow-ups and personally outreach to customers with past-due invoices to resolve payment barriers.
• KPI Optimization: Work strategically to reduce average days-to-pay and minimize the volume of past-due accounts.
• Issue Escalation: Identify and escalate non-paying accounts to the appropriate internal parties when necessary.
• Billing Support: Utilize PDF editors to make formatting adjustments to invoices and upload documents to various customer portals.
• Administrative Maintenance: Handle customer file maintenance, complete new vendor forms, and follow up on outstanding purchase orders.
• Cross-Team Collaboration: Provide high-quality service to both external customers and internal EnsembleIQ team members to support the broader Accounts Receivable department.

Benefits

• We offer a comprehensive compensation package including health, dental, and vision insurance, with tax-advantaged HSA/FSA options and a monthly stipend for internet.
• Our coverage includes 100% company-paid short-term disability, long-term disability, and life insurance.
• Retirement savings include a 401(k) plan, complemented by a holistic well-being program and various optional coverages.
• We provide generous Paid Time Off (PTO) and a supportive EAP within our award-winning, high-performance collaborative culture.
• To support your growth, we provide a robust career development pathway featuring continuous feedback, specialized skills training, and strong leadership.
• We are committed to Diversity, Equity, Inclusion, and Belonging (DEIB) and have a DEIB Council dedicated to fostering an environment where every voice is heard and innovation is driven by our diverse perspectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed