Collections Associate

EastRise Federal Credit Union • Berlin, VT

9d • Onsite

About The Position

EastRise Credit Union is adding a Collections Associate in Berlin, VT! This role performs a variety of semi-routing clerical duties of moderate complexity, such as maintaining complex files, processing departmental documents, posting records, preparing communications, and creating and maintaining a variety of reports. Assists with follow up letters and provides clerical, and record keeping support for the collectors. Responsible for receiving and posting payments, processing transfers, setting up ACH and assisting members with payment options. Also includes handling third party placements for advanced collections with an outside collector or legal firm, tracking, and managing collected funds/recovery.

Hours: Monday - Friday, 8:00 am - 5:00 pm

Requirements

• One year of similar or related experience, including preparatory experience preferred.
• Good computer skills; knowledge of Microsoft Office products; and familiarity with financial institution software.
• Familiarity with credit union operations, products, processes, and services.
• Ability to organize, file, fax, photocopy, mail and store documents; ability to set up, and maintain computer records, manage data and generate reports and the ability to prepare and manage Excel spreadsheets.
• Ability to perform basic accounting and bookkeeping tasks, including posting of payments and processing transfers.

Responsibilities

• Perform necessary clerical duties relevant to the department to include preparation of delinquency notices and correspondence, completing service requests, preparing monthly charge off reports, probate review, deceased member intake, and submitting monthly delinquency reports on serviced loans and PMI companies. Assists with courtesy calls for past due loans as needed.
• Maintain and file copies and document mailing dates and other information, research and attempt to locate address of members not found at address of record, identify fraud related transactions for referral to Loss Prevention for handling, and provide or take information related to accounts and refer difficult issues to be handled by the collectors.
• Supports the department by managing incoming communications such as mail, emails, and faxes, and ensuring timely processing of payments and account transfers. It includes reviewing accounts for available funds, handling small balance transfers to maintain loan status, and maintaining adequate supplies for department operations.
• Assist in preparing and maintaining detailed reports on collections activities, including bankruptcies, tax sales, and charge-offs, while also supporting special reporting needs from leadership. It includes processing and tracking collections-related invoices and submitting reimbursement claims to insurance carriers such as PMI and Fannie Mae. The position also handles compliance tasks like SCRA reviews and mailings. Additionally, it monitors daily lockout reports and takes action to remove lockouts as needed.
• Send out settlement offer letters. Place charged off accounts with third party collection agencies and attorneys; handle collection account tracking and payments and assist with small claim judgment requests, wage garnishment and payment plans. Communicate with credit bureaus and other parties to provide information about delinquent accounts and confirmation of payments received when applicable. Track and file records of charged off accounts; ensure accurate and proper handling and storage of records.
• Managing financial reconciliations such as Courtesy Pay and NSF reports, handling delinquent accounts, and ensuring compliance with relevant policies and regulations. It also includes working closely with members and departments like product operations and the DMV to support vehicle registration, title, and lienholder processes. Additional duties may be assigned as needed to support departmental operations.
• Supports the management and resale of repossessed properties, assists with home inspections and helps to coordinate utility transfers, and maintenance tasks such as cleaning and snow removal. It also provides backup support across the department, collaborates with internal teams on projects, and contributes to process improvements, procedural updates, and system testing. Additional responsibilities include managing Courtesy Pay accounts, posting payments to negative shares, and processing deposit recovery charge-offs. The role also involves updating systems like FIS/Penley with recovery information.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed