Collections and End of Lease Specialist

DLL Group•Wayne, PA

44d

About The Position

The Collections and End of Lease Specialist, Philips Medical Capital is responsible for quick and correct execution and follow up of incoming requests for information and timely collection and/or instigation of recovery activities in order to minimize risk costs, optimize returns and service to the customer. Reports to the Manager Customer Service/Collections, PMC, with a dotted line to the Director, Asset Management for all end of lease activities. Find out more here about how you can unleash your full potential at DLL! Day to Day Manage assigned contacts with internal customers and end users, within the rules and regulations of PMC to achieve speedy, accurate and high-quality handling of the contract administration and operational support processes. Collection calls to ensure a low delinquency in the portfolio, both standard accounts and those in renewal. Work to resolve issues that prevent timely payments by customers on assigned accounts, collaborating with Sales, Legal and other relevant departments. Negotiate on FMV and $1 out extensions for customers with a good pay history. Manage remarketing of returned assets not limited: soliciting bids, awarding sales, coordinating removal, resolving missing or damages items, CAMS compliance, posting inventory sales. Execute, check, and monitor the billing process in order to ensure correct and timely billing and maximize the fee income. Provide internal upgrade quotes, and buyout quotes. Enforce renewal provisions of lease contracts. (this position is also the remarketer)Continue all necessary actions to collect payments, assist customers and/or terminate accounts, in order to maximize returns and close the case. Process contract adjustments per authority matrix. Complete required compliance training by due dates All members enjoy Two working days per year volunteering for a local charity. Health and Wellness program including healthy food, free health checks, fun health & vitality activities. Flexible hours with possibility to work from home Career development opportunities: online learning, member development programs. Check this link to an overview of all benefits in your region. Choose Wellbeing DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows: Connection – Build meaningful connections with other DLL members Health – Manage mental, emotional and physical health Finance – Provide learning opportunities to help members achieve personal financial health Lifestyle – Maintain balance between work and life priorities There are things that matter to our members and the wellbeing of our members matters to DLL! Settling In At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories. But for all of our differences, we share one thing in common: each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines. Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more. We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world. Good to Know Desired Primary Work Location: Wayne, PA Applicable Pay Range $66,515.20 - $99,772.80 DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification. This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility. Deadline for application: February 7, 2026 (Due to high volume of applications this requisition may close prior to posted close date) The selection process may involve an assessment. Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com DLL’s referral program applies #LI-Wayne For more information, please contact our Talent acquisition partner Wayne Croft via [email protected] DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check. DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation. US Privacy Statement Philips Medical Capital (PMC), a joint venture owned by DLL and Philips North America, is focused on providing financing solutions to address the evolving needs of today’s healthcare facilities. Through leveraging the strengths of its parent companies, including DLL’s expansive financial knowledge and Philips’ medical device innovations, PMC is able to create impactful financing programs for customers across the continuum of healthcare. PMC utilizes a tailored approach in their financing strategy, customizing solutions that foster new opportunities for growth and bring healthcare systems the edge they need to stay relevant and competitive.

Requirements

3-6 years’ experience in a customer service/collections role.
Strong Analytical skills are required.
Legal and business economics knowledge (products, insolvency, bankruptcy).
Experience & knowledge in the leasing & finance sector.
Negotiating skills.
Ability to execute collection activities in collaboration with others under supervision of team leader.
Operates and thinks within well-defined processes and procedures.
Customer focused
A team player with excellent interpersonal skills.
Quality driven and results oriented.
A strong negotiator.
Able to work in a very fast-paced environment and adapt to situations.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage assigned contacts with internal customers and end users, within the rules and regulations of PMC to achieve speedy, accurate and high-quality handling of the contract administration and operational support processes.
Collection calls to ensure a low delinquency in the portfolio, both standard accounts and those in renewal.
Work to resolve issues that prevent timely payments by customers on assigned accounts, collaborating with Sales, Legal and other relevant departments.
Negotiate on FMV and $1 out extensions for customers with a good pay history.
Manage remarketing of returned assets not limited: soliciting bids, awarding sales, coordinating removal, resolving missing or damages items, CAMS compliance, posting inventory sales.
Execute, check, and monitor the billing process in order to ensure correct and timely billing and maximize the fee income.
Provide internal upgrade quotes, and buyout quotes.
Enforce renewal provisions of lease contracts.
(this position is also the remarketer)Continue all necessary actions to collect payments, assist customers and/or terminate accounts, in order to maximize returns and close the case.
Process contract adjustments per authority matrix.
Complete required compliance training by due dates

Benefits

Two working days per year volunteering for a local charity.
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs.

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