Collections Analyst - OTC
About The Position
The Collections Analyst supports end-to-end Order-to-Cash (O2C) activities for CooperCompanies’ North America entities within a Global Business Services (GBS) environment. The role focuses on timely collections for top-tier, high-revenue customer accounts, customer-focused dispute resolution, and risk analysis. The analyst serves as a liaison for billing inquiries, reconciles complex transactions, produces collections and bad debt reporting, and contributes to process improvements and systems initiatives to optimize working capital and customer experience. The Collections Analyst collaborates with Sales, Finance, Customer Service, and IT to drive timely payments, resolve deductions and billing discrepancies, and maintain exceptional customer relationships. Core activities include managing aging portfolios, negotiating payment arrangements, documenting collection actions, performing complex reconciliations, preparing collections and bad‑debt reports, and contributing inputs to monthly cash forecasts. The analyst also supports credit limit renewals, policy compliance (SOX), audit requests, and continuous improvement initiatives across O2C. Success requires strong communication, analytical rigor, ERP/Excel proficiency, and a proactive, customer‑centric approach.
Requirements
- Strong communication
- Analytical rigor
- ERP/Excel proficiency
- Proactive, customer‑centric approach
Responsibilities
- Managing aging portfolios
- Negotiating payment arrangements
- Documenting collection actions
- Performing complex reconciliations
- Preparing collections and bad‑debt reports
- Contributing inputs to monthly cash forecasts
- Supports credit limit renewals
- Supports policy compliance (SOX)
- Supports audit requests
- Supports continuous improvement initiatives across O2C
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
