Collections Analyst

DuraServ Corp • Coppell, TX

1d • Onsite

About The Position

The Accounts Receivable (AR) Team Collections Analyst II manages and executes escalated collections processes for overdue projects. This role proactively ensures collection of outstanding invoices within an assigned portfolio, contacting customers to remind them of payment due dates and negotiating payment plans. The analyst will analyze and reconcile customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues. Finally, they must coordinate with internal departments to address collection impacts and maintain accurate records, utilizing advanced skills to enhance cash flow and minimize bad debt.

Requirements

• Knowledge of general accounting functions, accounts receivable, and collections.
• Skill in delivering responsive, high-quality customer service.
• Ability to identify and resolve problems.
• Detail-oriented with strong organizational skills
• Advanced proficiency (knowledge) with Microsoft Office 365.
• Expert Negotiation and communications (verbal and written) skills
• High School diploma or equivalent is required. Associate or bachelor’s degree, preferred.
• Combining experience in accounting and finance practices of 2 or more years with education is desirable.
• Previous experience with accounts receivable, contract pay applications and collections).

Nice To Haves

• Associate or bachelor’s degree

Responsibilities

• Proactively manage and follow up on assigned accounts to ensure the timely collection of outstanding invoices
• Responsible for a collection portfolio of allocated accounts aging from AR30 through AR90, contacting customers via phone, email, and letters to remind them of payment due dates and negotiating payment plans when necessary.
• Analyze and reconcile customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues, ensuring the accuracy and completeness of payment records.
• Coordinate with internal departments, such as sales, customer service, and billing, to address issues impacting collections while maintaining detailed and accurate records of all customer interactions in the accounting system.
• This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees