Collections Administrator

Advertising Specialty Institute • Trevose, PA

13d • $55,000 - $60,000 • Hybrid

About The Position

ASI is the largest global provider of technology B2B services for the $27.7 billion promotional products industry (branding and marketing). With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients’ success every step of the way.
ASI currently has a hybrid work model. This position requires in person attendance at our office on Tuesdays and Wednesdays.
ASI is seeking a Collections Administrator to post receipts, process billing adjustments and cancellations, and support key Credit & Collections and Accounting functions.
Reporting to the Sr. Manager, Credit & Collections, the Collections Administrator is responsible for This role handles a variety of transactional, reporting, and month‑end responsibilities and provides essential support to internal teams.
The salary range for this position is $55,000 - $60,000.

Requirements

• High School Diploma or GED required.
• Proficiency in Microsoft Office suite, with strong skills in Excel.

Nice To Haves

• Bachelor’s degree preferred or equivalent experience.
• Prior B2B billing or collections experience preferred.
• MS Dynamics (D365) experience a plus.

Responsibilities

• Processing and applying cash receipts in Personify to ensure accurate posting to customer accounts.
• Posting Lockbox, ACH, and wire payments for ASI, ASI Show, and PPM.
• Monitoring central payment inboxes and handling payments, cancellations, and billing adjustments in Personify and D365.
• Managing write‑off recoveries in Personify/D365, including reversals and required adjustments in accordance with company policy.
• Preparing and distributing non‑payment lock reports to ESP.
• Reviewing and processing cancellations tied to scheduled delists in Personify/D365.
• Canceling accounts and orders for non‑payment and maintaining clear documentation of actions taken.
• Processing write‑offs during month‑end close following approved procedures and supporting documentation.
• Preparing invoices for the Collections team, ensuring accurate formatting and complete PDF documentation.
• Canceling orders and terminating accounts as needed, ensuring all systems and records remain up‑to‑date.
• Preparing invoice files for email distribution through Pitney Bowes.
• Compiling and delivering write‑off files for submission to third‑party collection agencies.
• Generating, reconciling, and analyzing management reports as needed.
• Assisting with additional accounting and administrative tasks as assigned.

Benefits

• Medical, Dental, and Vision coverage, available on day one of employment.
• Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent) and a parent support group.
• 12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love).
• Free Health and Wellness programs.
• Free 24/7 access to Magellan Employee Assistance Program and Teladoc.
• Day one 401(k) with company match.
• Paid holidays, floating days, and paid time off (PTO).
• Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED