Accounts Payable Billing and Collections Administrator

Mr. Rooter Plumbing of Virginia Beach•Virginia Beach, VA

About The Position

Mr. Rooter Plumbing is seeking a detail-oriented Accounts Payable, Billing & Collections Administrator to support daily accounting and administrative operations. This role is responsible for processing vendor invoices, generating and receiving vendor bills through ServiceTitan, entering bills into QuickBooks Online, and reconciling expenses against company credit card transactions. This position also supports Accounts Receivable functions, including monitoring open customer balances, following up on past-due invoices, and assisting with collections to ensure timely payment. The role also provides general administrative support to the office, including vendor and customer communication, report preparation, and assisting with operational tasks during high-volume periods.

Requirements

Prior experience in accounts payable, accounts receivable, billing, collections, bookkeeping, or administrative support preferred.
Experience with QuickBooks Online preferred.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and meet deadlines.
Proficient with email communication, spreadsheets, and basic office software.
Professional communication skills when interacting with vendors, customers, and internal staff.

Nice To Haves

Experience with ServiceTitan is a plus but not required.

Responsibilities

Process daily vendor invoices and bills using ServiceTitan.
Receive and generate vendor bills through email and vendor portals/platforms.
Enter and code vendor bills into QuickBooks Online (QBO).
Reconcile vendor invoices against company credit card charges and receipts.
Maintain organized digital records of invoices, receipts, and supporting documentation.
Communicate with vendors regarding billing questions, discrepancies, or missing documentation.
Ensure invoices are processed accurately and in a timely manner.
Monitor open customer invoices and outstanding balances.
Follow up with customers regarding past-due invoices and payment status.
Contact customers via phone and email to assist with payment collection and resolve billing questions.
Maintain accurate notes and communication records related to customer collections.
Coordinate with management regarding aging accounts and collection strategies.
Assist with posting customer payments and ensuring proper documentation of transactions.
Assist with general administrative tasks as assigned by management.
Order business cards, office supplies, and other administrative materials as needed.
Monitor and maintain office supply inventory levels.
Pull and prepare reports for management from ServiceTitan or other systems.
Maintain organized digital and physical office records.
Assist with answering overflow phone calls during high call volume periods.
Support office staff and management with additional operational tasks when needed.