Collections Administrator

EMCOR Group, Inc.•Raleigh, NC

48d•Onsite

About The Position

To perform collection efforts, for all offices and divisions, by reviewing invoices for accuracy. Assuring that documentation is properly received by customer, and to obtain timely payment.

Requirements

2+ years of experience in collections, accounts receivable, or related financial roles.
Strong knowledge of collections processes and best practices.
Proficiency in using collection software and CRM systems.
Advanced Excel skills for reporting and data analysis.
Excellent negotiation and conflict resolution skills.
Strong verbal and written communication skills.
Ability to analyze account data.
Familiarity with FDCPA (Fair Debt Collection Practices Act) and other compliance regulations.

Responsibilities

Demonstrate the ability to work independently and manage responsibilities with minimal supervision. Ensuring tasks are completed accurately and efficiently.
Maintain a 60% reduction in beginning-of-month to end-of-month carryover balance
Generate and mail/email copies of all past due invoices to all customers with a balance over 30-days
Place daily phone calls/emails to customers with AR balances to maintain weekly contact updates on every open invoice
Obtain payment via credit card over-the-phone to resolve AR balances
Negotiate payment on overdue accounts, when needed
Address ongoing customer complaints concerning billing or services rendered with designated departments
Research and resolve invoicing issues preventing payment
Meet with billing team to review and resolve remaining invoicing issues preventing payment when preliminary investigation does not resolve issues
Research and resolve unapplied/unallocated payments that will resolve AR balances
Create and maintain monthly AR worksheet
Create and distribute bi-monthly AR Overview report
Create and distribute monthly Transworld bad debt report
Create and distribute monthly statements to all customers who have requested this option
Create and distribute targeted AR reports to Commercial Service General Manager
Communicate monthly list of Bad Debt accounts to AP representative and Commercial Service General Manager
Submit weekly updated sheet to the Commercial Service General Manager
Add, manage, and maintain accounts in Transworld collections system to include Phase I and Phase II escalation
Manage COINS "account holds" to preventing customers from obtaining services with unpaid AR balances
Manage and maintain COINS "ongoing collections" notes to communicate Bad Debt status to office personnel
Answering phone calls for service customers