Collection Supervisor

ZOLL Medical Corporation•Chelmsford, MA

2d•$75,000 - $95,000

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! Job Summary We are looking to expand our Finance Department with a Collections Supervisor. This position will play a key role in ACT by providing the excellent customer experience we strive for. The right candidate will want to provide excellent customer service, support the collections team as well as the customer in helping to resolve disputes, read and understand the customer's contractual obligations, and be able to speak to those obligations in a positive and professional manner.

Requirements

Bachelor's degree in Accounting, Finance, or related field
2+ years of experience in a supervisory position
5+ years of experience in business to business collections
Proven ability to provide excellent customer service
Proven record of building strong professional relationships
Able to multi task and manage deadlines
Knowledge of general accounting principles & procedures
Strong attention to detail and accuracy in financial data management
Intermediate to advanced Excel proficiency
Excellent written and verbal communication skills

Nice To Haves

Experience with Oracle and/or Zuora is a plus
Working with Contracts in a SaaS environment a plus

Responsibilities

Actively support the collections team in Broomfield CO
Communicate with customers in a friendly and professional manner at all times
Work directly with challenging or high profile accounts
Work internally to resolve issues contributing to delayed payments
Work with collectors to design appropriate payment plans to present to customers
Identify and communicate risk concerns in preparing Allowance for Doubtful Accounts
Work closely with outside Collection Agency
Communicate with customers in a friendly and professional manner at all times
Develop relationships to establish escalation paths
Manage Deferred Revenue in accordance with Accounting rules