Collection Supervisor
About The Position
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! We are looking to expand our Finance Department with a Collections Supervisor. This position will play a key role in ACT by providing the excellent customer experience we strive for. The right candidate will want to provide excellent customer service, support the collections team as well as the customer in helping to resolve disputes, read and understand the customer's contractual obligations, and be able to speak to those obligations in a positive and professional manner.
Requirements
- Bachelor's degree in Accounting, Finance, or related field
- 2+ years of experience in a supervisory position
- 5+ years of experience in business to business collections
- Proven ability to provide excellent customer service
- Proven record of building strong professional relationships
- Able to multi task and manage deadlines
- Knowledge of general accounting principles & procedures
- Strong attention to detail and accuracy in financial data management
- Intermediate to advanced Excel proficiency
- Excellent written and verbal communication skills
Nice To Haves
- Experience with Oracle and/or Zuora is a plus
- Working with Contracts in a SaaS environment a plus
Responsibilities
- Actively support the collections team
- Communicate with customers in a friendly and professional manner at all times
- Work directly with challenging or high profile accounts
- Work internally to resolve issues contributing to delayed payments
- Work with collectors to design appropriate payment plans to present to customers
- Identify and communicate risk concerns in preparing Allowance for Doubtful Accounts
- Work closely with outside Collection Agency
- Communicate with customers in a friendly and professional manner at all times
- Develop relationships to establish escalation paths
- Manage Deferred Revenue in accordance with Accounting rules
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
