Collection Specialty Services Team Lead

Randolph-Brooks Federal Credit Union•San Antonio, TX

1d•Hybrid

About The Position

Randolph-Brooks Federal Credit Union is currently offering a sign-on bonus for the Collections Specialty Services Team Lead hired on or before March 31, 2026! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, $500 following six months of employment, $1,000 following one year of employment, and $2,000 following two years of employment (applicable taxes and withholdings apply). Note: each of these bonuses is paid only if you remain employed in the Collections department as you reach each of the milestone dates OR designated timeframes. Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification. The Collections Team Lead will have the ability to work a hybrid schedule (remote/onsite) after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233 . To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided) Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment The Collections Specialty Services Team Lead will oversee operations of the Specialty Services group which includes Bankruptcy, Mortgage, Commercial/SBA and Consumer Loan Assistance (CLA) to ensure compliance and accuracy according to applicable procedures and regulatory laws. They will conduct coaching and development sessions with representatives to identify opportunities in product education, member experience, and employee growth. In addition, will assist department management with daily activities, ensuring efficient and effective department operations, oversee internal operating policies and procedures while remaining compliant with applicable laws/regulations and internal policies/procedures. The Collections Specialty Services Team Lead will conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union; as well as coordinate and maintain records and performance reporting on all specialty services functions.

Requirements

High School Diploma or G.E.D.
Minimum of five years financial institution or customer service experience
Minimum of three years supervisory experience
Must have good organizational, communication, and interpersonal skills, along with the ability to multitask and manage time effectively with close attention to detail
Accept ownership and adapt to needs of department
Self-initiate and apply logic to problem-solve with few concrete variables
Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Attendance and promptness are pertinent
Must be able to work a flexible Monday through Saturday schedule
Availability to travel for ongoing leadership growth
Knowledge of all necessary applications needed to over-site team
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Responsibilities

Maintain an operational and overall process knowledge of Specialty teams to include reporting and trend acknowledgment.
Maintain overriding authority to supervise and assist employees with member and departmental related escalations or resolutions.
Coach, develop, oversee, meet on and direct the work of department employees to create a cohesive environment and ensure assigned personnel meet and/or exceed the standards goals within the department for position based off established KPIs.
Maintain team morale and culture through team and individual recognition, identifying opportunities for promotion, and creating events to support employee’s morale and team cohesion.
Manages all HR related items from approving and authorizing timecards, assigning training to personnel to ensure all hold expected knowledge, and personnel issues by providing coaching, counseling and/or documentation to maintain accountability of employees.
Present and communicate challenges and areas of opportunity for successes of internal departments and senior management via in-person presentations and/or virtual meetings.
Work directly with other internal departments, branches, and vendors to build and maintain strong departmental and branch relationships.
Strong communicative and technical skills
All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice)