Lead Collection Support Associate

Tinker Federal Credit Union•Oklahoma City, OK

17h•$21

About The Position

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard. Tinker Federal Credit Union’s Collections department has an immediate opening for a Lead Collections Support Associate! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU! As a Lead Collections Support Associate, you will be responsible for the following: Provide clerical, administrative, and telephonic support to the Collections Department and perform teller functions and loan maintenance. Serve as the primary department resource for Collections Support Associates and provide them with training, coaching, and other information as needed. Ensure all reporting functions are completed in an accurate and timely manner. Salary Range: This is a non-exempt position. The starting hourly rate is $21.37 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity. Schedule: Normally works a weekday schedule, but may be required to work evenings, holidays, or weekends. May be required to travel overnight with or without notice.

Requirements

A high school diploma or equivalent and two years of relatable experience are required.
Applicable additional education levels or relevant but not required certifications may be eligible to satisfy minimum experience requirements.
Incumbent Bonding REQUIRED by TFCU’s chosen authority.
Ability to use Episys/Symitar platform system.
Ability to use and maintain basic, fundamental office equipment.
Knowledge of lending and collection functions, policies, and procedures.
Ability to effectively communicate policies and procedures to train others.
Knowledge of Credit Life policies and procedures.
Excellent organization skills and the ability to effectively manage multiple projects and assignments simultaneously and accurately.

Nice To Haves

Credit union experience preferred.

Responsibilities

Provide clerical, administrative, and telephonic support to the Collections Department and perform teller functions and loan maintenance.
Serve as the primary department resource for Collections Support Associates and provide them with training, coaching, and other information as needed.
Ensure all reporting functions are completed in an accurate and timely manner.