Collection Services Specialist

Fiserv•Marietta, GA

48d

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. About your role: As a Collection Services Specialist , you will be responsible for contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.

Requirements

High School Diploma or equivalent.
Minimum 6 months collections or call center experience.
This role requires the use of a computer and audio equipment.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Knowledge of collections regulations including to Fair Debt Collection Practices Act

Responsibilities

Work to establish rapport to overcome objections and negotiate payment of the debt.
Detail all discussions and actions in the collections system or database, confirm payment and finalize the call.
Ensure successful and timely completion of assigned cases.
Clearly detail issues for resolution.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave