Collection Representative II

TriVerity

5d•$16 - $20

About The Position

Are you ready to take your career to the next level? Join us at TriVerity (a Velera Company)! The Opportunity: The Collection Representative utilizes various collection strategies and methodologies to contact consumers and negotiate payment in full, settle the account or establish payment arrangements on delinquent debt. This role manages a complete portfolio of charged-off accounts with principal balances of $2,501 and greater, requiring effective negotiation skills and strict compliance with all regulatory and company policies. The representative must have a solid understanding of credit bureau reporting (CBR) and leverage it in skip tracing efforts when appropriate, while also identifying resources to assist members in resolving their obligations and can incorporate that into their discussion. Day in the Life: Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts. Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater. Utilize various collection strategies and skip tracing techniques to locate right parties when necessary. Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions. Identify and provide resources to assist members in resolving their obligations. Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections. Establish and maintain payment arrangements consistent with company standards. Dorm, close, and make recommendations on accounts in line with established guidelines. Make second voice calls as necessary to assist other collectors. Follow up on specific accounts that meet department criteria to ensure all work has been completed. Evaluate accounts where resolution is not possible and recommend for further review when appropriate. Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges. Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies. Accurately and promptly document all account activity. Perform other duties as assigned

Requirements

Minimum 2 years collections or sales experience preferred
Education: High school education or GED equivalent

Responsibilities

Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts.
Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater.
Utilize various collection strategies and skip tracing techniques to locate right parties when necessary.
Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions.
Identify and provide resources to assist members in resolving their obligations.
Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections.
Establish and maintain payment arrangements consistent with company standards.
Dorm, close, and make recommendations on accounts in line with established guidelines.
Make second voice calls as necessary to assist other collectors.
Follow up on specific accounts that meet department criteria to ensure all work has been completed.
Evaluate accounts where resolution is not possible and recommend for further review when appropriate.
Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges.
Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies.
Accurately and promptly document all account activity.
Perform other duties as assigned

Benefits

Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions