Collection Specialist II

Simmons Bank • Little Rock, AR

17d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements. Essential Duties and Responsibilities Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency Processes, distribute, and posts consumer loan payments Completes file maintenance on consumer loans. Processes telephone payments to corporate office for reconciliation. Counsels customers concerning financial obligations and offer suggestions and alternatives. Logs accurate notes of account status and collection efforts in the bank’s system of record. May be required to work hours outside of the typical 8-5 workday for collection efforts. Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training. Perform other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox

Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read, analyze and interpret financial report and/or legal documents.
• Ability to write simple correspondence.
• HS Diploma/GED
• 3-5 years collections experience required and/or ability to perform Essential Duties and Responsibilities
• MS Word, Outlook, Excel, Jack Henry Platform
• Must possess excellent telephone and customer service skills.
• Must have good oral and written communication skills.
• Must be proficient in Microsoft Office products.
• Must maintain punctual and regular attendance.
• Must present a friendly, professional image and conduct.

Responsibilities

• Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency
• Processes, distribute, and posts consumer loan payments
• Completes file maintenance on consumer loans.
• Processes telephone payments to corporate office for reconciliation.
• Counsels customers concerning financial obligations and offer suggestions and alternatives.
• Logs accurate notes of account status and collection efforts in the bank’s system of record.
• May be required to work hours outside of the typical 8-5 workday for collection efforts.
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Perform other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED