Collection Agent Supervisor

State of Maryland•Prince George's, MD

7d•Onsite

About The Position

This is a special appointment position that serves at the pleasure of the appointing authority. GRADE 0015 LOCATION OF POSITION 10251 Central Avenue Upper Marlboro, MD 20772 Main Purpose of Job This position is responsible for the overall operation of the Largo CCU Satellite Office. This includes but is not limited to communicating with the Satellite Office Manager regarding personnel and operational issues as required; reviewing and submitting accurate timesheets for Collection Agents and Fiscal Account Clerks; maintaining control of overtime; supervising Collection Agents and Fiscal Accounts Clerks when providing customer service and process payments transaction for individuals visiting the CCU Largo office. This position may also be required to assist Collection Agents and Fiscal Account Clerks with daily tasks to reduce long wait times. The Supervisor serves as a liaison between CCU and the MVA. Responsible for working closely with the Motor Vehicle Administration’s Insurance Compliance Division (ICD) to resolve debtor account issues. This also includes communicating with ICD and the Satellite Office Manager to quickly resolve matters relating to debt referrals and adjustments. Also, when necessary, this position may testify in court as a CCU witness. This is a special appointment position that serves at the pleasure of the appointing authority.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Four years of supervisory experience.
Candidates are required to undergo a criminal background check as part of the selection process due to the financial nature of the job.

Nice To Haves

Four (4) years customer service experience
Three (3) years debt collection experience

Responsibilities

Responsible for supervising fiscal account clerks and collection agents assigned to the Largo satellite office.
Responsible for communication with Satellite Office Manager regarding personnel and operational matters to include submitting timesheets, leave documentation, and monthly performance reports.
When necessary, this position may testify in court as a state witness, prepare accounts for legal action, skip trace debtors for valid addresses, request refunds and submit accounts for abatement, handle incoming calls or calls transferred to support staff, contact debtor’s when voluntary payment are not made.
Responsible for working closely with the Largo Motor Vehicle Administration’s Insurance Compliance Division (ICD) to resolve debtor account issues.
Responsible for the daily closeout of the fiscal account clerk cash drawers, verifying the amount to deposited, investigating any discrepancies and immediately reporting any unresolved discrepancies.