Collaborative Services Product Manager

Georgetown University • Bethesda, MD

1d • Hybrid

About The Position

The Collaborative Services Product Manager is directly responsible for leading the University’s efforts in the Collaborative space – including, but not limited to email, calendar and file sharing services. The successful candidate will have a broad knowledge of cloud based collaborative service offerings and in depth knowledge of requirements development. Additionally, they will be able to directly engage internal and external communities to gather information and build compelling business cases for new and exciting offerings. The Collaborative Services Product Manager works directly with technical staff to translate user requirements into service descriptions. They are also responsible for identifying test scenarios and carrying through those tests (with other team members) when service-impacting changes are made to the product offering. The Collaborative Services Product Manager engages technical writers and training staff to ensure that documentation and instruction are available in a variety of formats to assist university faculty, staff, and students in adapting to changes.

Requirements

• Bachelor’s degree
• 3+ years’ work experience in enterprise product development and executive communication
• Demonstrated ability to develop technical product roadmaps
• Product management
• Demonstrated initiative researching and developing innovations in technology product space
• Business case development, cost analysis
• Multi-functional team leadership
• Executive level communication and business case presentation skills
• Advanced critical thinking and enthusiasm around the Collaborative space

Responsibilities

• leading the University’s efforts in the Collaborative space – including, but not limited to email, calendar and file sharing services
• directly engage internal and external communities to gather information and build compelling business cases for new and exciting offerings
• translate user requirements into service descriptions
• identifying test scenarios and carrying through those tests (with other team members) when service-impacting changes are made to the product offering
• engages technical writers and training staff to ensure that documentation and instruction are available in a variety of formats to assist university faculty, staff, and students in adapting to changes

Benefits

• Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.
• You can learn more about benefits and eligibility on the Department of Human Resources website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level