Collaboration Systems & AI Innovation Intern

Calix

7d • Remote

About The Position

This is a full time, remote Summer Internship based in the United States or Canada. As a Collaboration Systems & AI Innovation Intern, you will sit at the intersection of how our company communicates and how we work smarter. You will assist in managing our global messaging platforms (Microsoft Teams, Slack) and play a hands-on role in deploying and refining AI-driven productivity tools like Microsoft Copilot and Copilot Studio. This is not a "coffee-run" internship. You will be learning enterprise-grade administration and helping us build the next generation of AI agents that will automate workflows for thousands of employees. The duration of the program is expected to be 90 days.

Requirements

• Current Student: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems (MIS), or a related field.
• Tech Enthusiast: You follow the latest trends in Generative AI and have a genuine interest in how LLMs (Large Language Models) work.
• Problem Solver: You don’t just report problems. You enjoy digging into settings and documentation to find solutions.
• Communicator: You can explain technical concepts to non-technical people clearly and patiently.

Nice To Haves

• Familiarity with Power Platform, basic scripting (PowerShell/Python), or experience moderating/managing online communities (like Microsoft Teams or Slack).
• Able to work for the compete summer break (May – August or June – September)

Responsibilities

• AI Agent Development: Assist in building and testing custom GPTs and conversational bots within Microsoft Copilot Studio to solve specific business problems.
• Platform Support: Help maintain and optimize Microsoft Teams and Slack environments, ensuring seamless messaging and conferencing experiences.
• User Enablement: Create "How-To" guides, video walkthroughs, and documentation to help employees get the most out of Microsoft Copilot and our video conferencing tools.
• Troubleshooting: Work alongside the team to diagnose and resolve issues related to web/video conferencing and collaboration software.
• Data & Analytics: Monitor usage trends and feedback to identify opportunities for better tool adoption and workflow automation.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 1,001-5,000 employees