Coffeehouse Operations Support Coordinator

Bagel Brands•Brooklyn Center, MN

2d•$21 - $35

About The Position

As the Coffeehouse Operations Support Coordinator, you are responsible for supporting the Coffeehouse Operations team and the field organization with project planning, documentation, communication and presentation creation. You will collaborate with teams across the organization to identify goals, deliverables, and objectives, ensure that impact and timing is considered and plan for effective delivery. Your role acts as a liaison between our field operators and Support Center, through which you will execute existing processes, identify new opportunities and work cross-functionally to bring solutions to life. You will collaborate with teams across the organization to ensure that field workload and messaging consistently reflects our strategic priorities and core values. You will be responsible for supporting change management and ensuring effective field activation through the tools, resources and communication vehicles you support.

Requirements

Ability to prioritize effectively in a fast-paced and sometimes ambiguous environment
Proven strong track-record in relationship building; Ability to manage stakeholder expectations and execute appropriately
A creative mind and flexible attitude
Excellent initiative as a self-starter; possesses the ability to bring opportunities to life
Well-developed writing and communication skills
Goal-oriented and creatively driven
Adapts communication style based on the needs of the audience
Detail oriented with excellent organizational skills
Highly collaborative with the ability to co-create solutions with crossfunctional teams
Prior work experience in a corporate environment

Nice To Haves

Bachelor’s degree in business, communications or similar program
Project Management and Communications experience

Responsibilities

Communication, Meeting & Calendar Management: Develops annual operating calendar for USR organization, working with partners across the organization to ensure critical field touchpoints and milestones are identified and sequenced appropriately.
Responsible for content planning, project management, logistics and execution for all USR-owned calls and select leadership conferences and events
Owns calendar logistics and meeting administration, demonstrating agility to make updates throughout the year as business needs change
Prepares agendas, takes meeting notes and creates project summaries as requested
Works with Director and other key stakeholders to develop strategic internal communication plan to ensure timely and relevant communication to multi-unit leaders and store teams
Executes routine and ad hoc push reporting and communication to corporate and field teams
Monitors USR inbox and other communication streams; triaging requests, inquiries and issues
Proactively seeks opportunities for improvement of operational tools and processes
Supports execution of company contests, employee recognition, team meals and other duties as assigned
Project Management: Supports Coffeehouse Operations leaders by managing assigned projects from planning to delivery; utilizing best-in-class tools and processes to plan, monitor and deliver project objectives in accordance with defined timeline, budget and deliverables
Tracks progress and communicates status updates effectively; closely monitoring tasks, decisions, deadline completion and risks
Communicates clearly and consistently with Director to share success, roadblocks and questions or concerns; surfaces risks and issues in a clear/timely fashion while offering recommendations for risk mitigation or resolution