Coffeebar Manager - Boston Coffeebar

30 Intelligentsia Coffee•Boston, MA

22h•Onsite

About The Position

Intelligentsia Coffee is a pioneer in the direct trade model for buying coffee and creating coffee partnerships globally, committed to paying more for coffee to build long-term, collaborative relationships with producers. The Coffeebar Manager is responsible for the coffeebar’s overall financial performance and operational success. This role involves building a strong, well-developed team that provides high-level customer service and ensures excellent and consistent coffee and tea quality by continuously adhering to Intelligentsia’s high drink standards in a fast-paced environment.

Requirements

Exhibit empathy and inclusivity with all employees inside and outside of retail, setting the standard for employees to emulate.
Demonstrate professional and respectful behavior to others when communicating, whether it is verbal or written/email.
Be cognizant of continuing our standard communication benchmarks of respect and inclusivity by understanding the importance of tone in online communications.
Continue these communication standards with customers, exhibiting elevated customer service and coaching employees on best practices with communication.
Strong skills in the areas of bar work and coffee and tea preparation.
Ability to maintain a pleasant disposition and sense of urgency with helping customers.
Demonstrate a passion for coffee and tea.
Capability to interface and maintain effective relationships with coworkers and customers.
Detail-oriented, logical, and methodological approach to problem solving.
Flexible, with the ability to multitask in a highly demanding, stressful environment.
Excellent interpersonal and customer service skills.
Maintain a calm demeanor during periods of high volume.
Ability to lead and cooperate successfully as a member of a team.
Ability to communicate effectively with others, including giving and receiving feedback on the quality of services.
Communicate professionally, clearly, honestly, and promptly.
Ability to use available resources to answer questions.
Maintain regular and consistent attendance and punctuality.
General computer proficiency.
Learn, understand, uphold and instill company values.
Ability to read, write and speak English proficiently.

Nice To Haves

High School Diploma or GED.
Experience managing retail, restaurant, or hospitality locations.
Drive-thru management experience.

Responsibilities

Recruit, hire, and supervise qualified personnel when positions become available.
Prepare, monitor and manage the coffeebar’s staffing levels and schedule; identify opportunities to increase efficiency without sacrificing operations.
Maintain accurate records and paperwork including daily sales results, monthly inventory, cash drawer reconciliation, personnel records and employment documentation.
Participate in the development of the coffeebar’s annual budget, and identify quarterly goals and objectives.
Ensure cleanliness, organization, and attractiveness of the coffeebar’s interior and exterior.
Maintain strong vendor relationships to ensure response time and deliveries are timely; track vendor activity, particularly those responding to and completing work order requests.
Plan, identify, communicate, and delegate appropriate responsibilities and practices to staff to achieve operational goals.
Continuously review the coffeebar’s operations to identify problems, concerns, and opportunities for improvement.
Review monthly financial reports with your supervisor to identify and address trends and issues in coffeebar performance.
Suggest and implement new initiatives in pursuit of increasing quality and profitability, streamlining labor/systems, and increasing morale.
Work with coffeebar staff - on an individual and group basis – to ensure that staff are confident in their drink preparation skills, throughout the year.
Ensure training stays on track and forward movement is maintained until full capability is achieved.
Collaborate with Retail Director to ensure that the coffeebar’s regular schedule and the training schedule are effectively written to allow for an adequate volume of training.
Collaborate with Retail Director to identify future leaders at Intelligentsia within the coffeebar.
Encourage and support them in their training needs to achieve their goals.
Adhere to all policies included in the Retail Training Manual and ensure that staff understand and adhere to the policies.
Ensure that each new employee completes the Cash Handling Policies and Procedures test within 30 days of employment.
Maintain current and accurate records by performing daily and weekly payroll and labor responsibilities, reviewing and maintaining all timekeeping records, and ensure that company communications are appropriately shared with staff.
Maintain a strong floor presence, cultivate an attentive and detail-oriented staff, and ensure a high level of customer service without sacrificing the quality of the coffee and tea beverages and products being offered.
Demonstrate a calm demeanor during peak periods, and set a positive example for staff.
Hold meetings for all staff at least quarterly and maintain a strong and open line of communication.
Assess staff performance on a consistent and ongoing basis; coach each employee, providing positive reinforcement and constructive feedback.