Morsel's Coffee Shop Supervisor

Omni Hotels•Dallas, TX

60d•Onsite

About The Position

Omni Dallas Hotel is seeking an experienced Coffee Shop Supervisor to join the Morsel's team. This team member is responsible for ensuring proper training and supervision of all personnel in Morsel's Coffee Shop. The supervisor is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Requirements

Must have the ability to manage deadlines.
Must have a strong attention to detail as well as strong customer service skills.
Must be able to work a flexible schedule including weekends and holidays.
Must be familiar with and adhere to all liquor liability laws.
Must know emergency procedures and work to prevent accidents.
Must have State Alcohol and Food Handlers Certification.

Nice To Haves

1 year of experience in Food and Beverage Supervision or Management role preferred.
Understanding of Food and Beverage financials including cost and par controls is preferred.
General knowledge of Microsoft Word, Excel, and PowerPoint.

Responsibilities

Responsible for assigned shift, assisting in overall management.
Assist in overall supervision of Morsel's.
Complete environmental checklist for related areas.
Spot check liquor pars and order daily supplies.
Hold pre-shift meetings.
Follow up on established training steps.
Handle guest comments and complaints and ensure guest satisfaction.
Communicate with guests and receive feedback.
Stay on the floor during peak hours.
Observe, teach and coach staff on service.
Examine food preparation and beverage presentation.
Maintain condition of the coffee shop.
Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly.
Participate in interviewing new employees as needed.
Prepare maintenance request and follow-up.
Monitor food and liquor requisitions and food waste.
Check bar controls, shot glass use, red lining, and bottles totally empty daily.