Cocktail Server

Chinook Winds Casino Resort

5d • Onsite

About The Position

Position Summary Responsible for providing exemplary guest service by taking and delivering beverage orders.

Requirements

• WORKERS IN THIS POSITION MUST BE 21 YEARS OR OLDER
• Accuracy- Ability to perform work accurately and thoroughly.
• Communication Skills- Ability to communicate effectively with others verbally.
• Customer Oriented- Ability to take care of the guests’ needs while following company procedures.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• High school diploma or GED preferred.
• One year of experience as a server preferred.
• Experience with Point of Sale (POS) systems preferred.
• Must obtain a Siletz Tribal Gaming License
• Must have OLCC temporary permit before start date and obtain OLCC Permit within 45 days of the start date.
• Must have a Food Handlers Permit within 30 days of start date.
• Must obtain VIP (Visually Intoxicated Persons) Permit within 45 days of employment.
• Knowledge of regulations governing food preparation and service
• Knowledge of alcoholic beverages
• Basic math skills
• Stand Constantly
• Walk Constantly
• Sit Not Applicable
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable
• Crawl Not Applicable
• Squat or Kneel Frequently
• Bend Frequently
• Lift/Carry 10 lbs or less Frequently
• Lift/Carry 11-20 lbs Frequently
• Lift/Carry 21-50 lbs Frequently
• Lift/Carry 51-100 lbs Occasionally
• Lift/Carry Over 100 lbs Not Applicable
• Push/Pull 12 lbs or less Constantly
• Push/Pull 13-25 lbs Occasionally
• Push/Pull 26-40 lbs Occasionally
• Push/Pull 41-100 lbs Occasionally
• Vision: Near and Far
• Sense of Sound
• Sense of Smell
• Sense of Taste
• Walk up to 7 miles every 8 hours
• Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.

Responsibilities

• Providing exemplary guest service to all CWCR guests
• Takes guest alcohol and non-alcohol orders, calculates accurate cost totals, collects payment from guest, counts back correct change, and delivers drink to guest.
• Monitors beverage stations ensuring cleanliness and adequately stocked supplies.
• Carries a full tray of drinks to assure expedient service to our guest.
• Works designated areas of responsibility to assure proper customer service.
• Serves wine and bottled or draft beer.
• Serves snacks or food items to customers.
• Operates Point of Sales (POS) system and collects money for drinks served.
• Checks identification of customers to verify age requirement for purchase of alcohol.
• Performs all opening, closing, cleaning, and stocking responsibilities at the end of the shift.
• Adheres to all OLCC and Chinook Winds Casino Resort policies and procedures regarding alcohol service.
• Maintains overall cleanliness and appearance of designated area of responsibility.
• Performs all opening, closing, cleaning, and stocking responsibilities.
• Assists other floor personnel on an as needed basis, including bartending.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvements and changes in processes or services.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED