Cocktail Server

Art and Wellness Enterprises•Bentonville, AR

1d•Onsite

About The Position

The Beverage Cocktail Server is responsible for providing exceptional service to guests by delivering a welcoming and engaging experience. This role involves taking drink orders, serving beverages and light food items, and ensuring that guests have a memorable visit. The ideal candidate has excellent interpersonal skills, A thorough knowledge of cocktails and beverage service, and a commitment to upholding service standards. This role is key in delivering exceptional guest experiences while sharing responsibility for hospitality operations campus-wide across multiple locations and contributing to the Museum’s mission. Your work will help create memorable moments for every guest.

Requirements

Ability to work flexible shifts including weekends, holidays, and evenings
Must be able to move quickly, stand, bend, and lift for periods of up to 4 hours
Ability to carry large, heavy trays
Strong communication skills and ability to maintain professionalism with both co-workers and Museum Guests
Possess strong organizational, problem solving, and time management skills
Must be 21 years of age or older
Excellent people skills and an outgoing personality
Possess a strong commitment to customer service
Highest ethics regarding honesty, integrity, and work ethic
First-hand knowledge of service steps and dining room procedures

Nice To Haves

Experience with customer service in a hospitality environment
Previous experience serving alcoholic beverages preferred.

Responsibilities

Guest Service: Provide prompt, courteous, and knowledgeable service to guests, ensuring their needs are met with professionalism and enthusiasm.
Order Taking & Delivery: Accurately take drink and food orders, relay them to the bar or kitchen, and deliver them efficiently to guests. Opening, pouring, wine, beer, and spirits.
Product Knowledge: Maintain a comprehensive understanding of the beverage menu, including cocktails, wines, beers, and non-alcoholic offerings, to provide recommendations and answer guest inquiries.
Cleanliness & Maintenance: Regularly clean tables, serving areas, and surrounding spaces to maintain a tidy and welcoming environment for guests. Ensure all service stations are organized and stocked.
Furniture Arrangement: Assist in moving and arranging furniture to accommodate guest needs, including setting up and breaking down areas for special events or changes in guest volume.
Compliance: Follow all safety, health, and alcohol service regulations, including verifying guest age and practicing responsible alcohol service.
Sales & Upselling: Proactively suggest food and beverage pairings and promote special offerings to enhance guest experiences and maximize sales.
Payment Processing: Accurately handle guest payments, including cash and card transactions, and reconcile receipts at the end of each shift.
Team Collaboration: Work closely with bartenders, kitchen staff, and other team members to ensure seamless service delivery.
Complete all assigned opening and closing duties as required
Perform additional responsibilities, although not detailed, as requested by Management.