Co-Pay Assistance Collections Specialist

PROMPTCARE HOME INFUSION LLC•New Providence, NJ

5d•Hybrid

About The Position

PromptCare seeks a highly motivated, experienced, and detail-oriented Co-Pay Assistance Specialist to join our AR Infusion team. The Specialist will oversee the billing and collections of patients’ pay accounts. If you are a detail-oriented individual with a passion for healthcare billing and collections, we encourage you to apply for this exciting opportunity in the Homecare Infusion industry. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion

Requirements

High School Diploma or equivalent
2-3 years of experience in electronic claims submission and medical collections preferred
Working knowledge of insurance plans including but not limited to Medicare and Medicaid preferred
Industry experience with billing/collections in DME, home infusion and/or enteral preferred
Accounts receivable and accounting experience preferred
Knowledge of CPR+ software preferred

Responsibilities

Ensure timely and accurate submission of patient statements
Ensure proper follow-up is performed on all outstanding balances
Evaluate eligibility for Copay Assistance & Hardship Program and identify possible funding sources
Follow internal and external policies and procedures
Escalate problems as necessary to ensure timely resolution
Ensure balances that are billed to a patient are appropriate by reviewing the primary payer EOB and other account information as necessary
Maintain the patient billing phone line and answer and respond to patient questions and concerns in a timely manner
Submissions & Collections of Copay Assistance Payor accounts for assigned payers
Re-enroll patients yearly for Copay Assistance and Hardship Programs
Additional duties as assigned

Benefits

Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Life Insurance: Standard coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Short & Long-Term Disability: Company-paid with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Employee Referral Bonuses
Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans